Returns & Refunds policy

CADET IQ NCC — RETURNS & REFUNDS POLICY

Last updated: 11 October 2026

1. SCOPE

This policy applies to all paid digital courses and study material purchased on Cadet IQ NCC (cadetiqncc.in and the web app app.cadetiqncc.in). Our products are digital and are delivered instantly, so please read this policy carefully before purchasing.

2. FREE ACCESS

Any free course, demo or trial content is provided at no cost and requires no refund.

3. REFUND WINDOW — 24 HOURS

You may request a full refund within 24 hours of purchase if all of the following apply:

- the request is made within 24 hours of purchase; and

- you have consumed less than 20% of the course content (as measured by our platform's usage records); and

- the request is made from the same email address used to purchase.

Requests made after 24 hours from purchase are not eligible for a refund.

4. WHEN REFUNDS ARE NOT AVAILABLE

Refunds will not be issued:

- after 24 hours from purchase;

- where 20% or more of the course content has been accessed;

- for courses purchased during a limited-time discount or with a coupon, unless required by law;

- where the account has been suspended for violating our Terms & Conditions (for example, sharing login credentials or copying or redistributing content).

5. DUPLICATE OR FAILED PAYMENTS

If you were charged twice for the same course, or money was deducted but access was not granted, you will receive a 100% refund of the affected amount. Please share the transaction reference and a screenshot with us.

6. CANCELLATION

Our courses are one-time purchases and do not auto-renew, so there is no recurring subscription to cancel. If you wish to close your account, email us and we will deactivate it. Deactivation does not entitle you to a refund outside the terms of section 3.

7. HOW TO REQUEST A REFUND

Email [email protected] with:

- your registered email address;

- the certificate purchased (A, B or C);

- the payment/transaction reference ID;

- the date of purchase;

- the reason for the request.

You can also raise the request inside the app: Menu > Help > Request a refund.

8. PROCESSING TIME

Approved refunds are processed within 5–7 working days. The amount is credited to the original payment method. Bank or gateway timelines may add a few days.

9. CHARGEBACKS

Please contact us before raising a chargeback with your bank. We resolve genuine issues quickly, and a chargeback raised without contacting us may result in suspension of your account.

10. CONTACT

Cadet IQ NCC

Email: [email protected]

Telegram: t.me/cadetiqncc

DISCLAIMER

Cadet IQ NCC is an independent learning platform. We are not affiliated with, endorsed by, or connected to the Directorate General of National Cadet Corps (DGNCC), the Ministry of Defence, or any government body. Content is provided for exam preparation only.

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